Privacy Policy
Last Updated: June 30, 2026. This policy describes how we collect, use, and safeguard your personal information when using our chimney and fireplace services.
1. Information We Collect
We collect information that you directly provide to us when scheduling services, using our contact forms, or communicating with us. This includes your name, email address, phone number, physical address, and details of your heating/ventilation systems.
2. How We Use Your Information
We use your information to schedule appointments, dispatch technicians to your property, process secure online payments, send confirmation notifications, and verify service safety. We do not sell or lease your customer information to third parties.
3. Cookies & Tracking
We use security cookies and caching configurations to optimize site rendering, analyze visual components load speeds, and maintain layout preferences on mobile, tablet, and desktop devices.
4. Data Safety & Secure Payments
All online credit card payments are processed using industry-standard secure gateway partners. We accept Visa, Mastercard, American Express, PayPal, Discover, Apple Pay, and Google Pay with full encryption. No financial data is cached on our servers.
5. Contact Information
If you have any questions about this Privacy Policy, please contact our administrative team via email at info@soulmatechimney.com or call us toll-free at (888) 250-8841.